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Client Care

We are committed to providing high quality customer service throughout our relationship with you. We will always respond quickly, professionally and politely to all queries. For some free initial advice please call us on 0121 774 1037.

All cases are conducted by experienced and qualified solicitors. At the first meeting, we will ensure that we will understand your needs and advise you of the likely outcome and provide you with an estimate of costs. These will subsequently be confirmed in a letter of advice and Client Agreement.

Throughout your case we promise to keep you informed every step of the way, you will also be able to follow the progress of your matter on your very own interactive customer portal.

At the conclusion of the case, you will be invited to provide some feedback on the results achieved and level of service.

Should you have any concerns or cause to complain then this will be investigated rapidly in accordance with our Complaints Procedure, details of which are contained in the Client Agreement.

As a result of our commitment to high levels of service, we are seeing more new clients from personal recommendations and referrals. At the same time, our existing clients are pleased to remain with us and are allowing us to provide them with other legal services. If you would like more information about the full range of services that we offer, please do not hesitate to contact us. A number of leaflets and explanatory sheets are available.